Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION:
As a Customer Service Representative I with Cothran Carroll State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, Customer Service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency Team Members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic Team Member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:

• Provide prompt, accurate, and friendly Customer Service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options and identify potential gaps in insurance.
• Use exception communication to efficiently meet the needs of customers while promoting the development of our business.
• Drive the growth of our office Google reviews.
• Use an educational approach when talking to customers about their coverages and potential gaps in insurance.

QUALIFICATIONS:

• Bilingual Spanish- required
• Dedicated to Customer Service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency Team Members
• Proactive problem-solving skills

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience