Customer Service Representative (Remote)

Premiere Home Builders Inc. is a leading construction company specializing in residential home building projects. We are currently seeking a dedicated and customer-focused Customer Service Representative to join our team in a remote capacity. In this role, you will be responsible for providing exceptional Customer Service to our clients and assisting them with inquiries, concerns, and requests.

Responsibilities:

- Serve as the first point of contact for customers via phone, email, and chat, and provide timely and professional assistance.

- Answer inquiries and provide information about our products, services, and policies.

- Assist customers with placing orders, scheduling appointments, and processing payments.

- Resolve customer complaints, issues, and escalations promptly and effectively.

- Keep accurate records of customer interactions, transactions, and inquiries in the CRM system.

- Collaborate with other departments, such as sales, marketing, and operations, to address customer needs and ensure customer satisfaction.

- Stay current with product updates, promotions, and company policies to provide accurate information to customers.

- Follow up with customers to ensure satisfaction, gather feedback, and address any outstanding issues or concerns.

- Provide administrative support to the Customer Service team, such as data entry, filing, and document preparation, as needed.

**Qualifications:**

- High school diploma or equivalent; additional education or training in Customer Service or related field is a plus.

- Proven experience as a Customer Service Representative or similar role, preferably in a remote setting.

- Excellent communication and interpersonal skills, with a customer-focused approach.

- Strong problem-solving skills and ability to handle difficult or challenging situations with empathy and professionalism.

- Proficiency in using Customer Service software, CRM systems, and Microsoft Office Suite.

- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

- Detail-oriented with a high level of accuracy in data entry and documentation.

- Ability to work independently with minimal supervision and as part of a remote team.

Benefits:

- Competitive salary

- Remote work opportunity

- Flexible work schedule

- Opportunities for advancement

- Employee discounts on products and services

Join our team at Premiere Home Builders Inc. and contribute to our success as a remote Customer Service Representative. Apply now by submitting your resume and cover letter detailing your relevant experience and why you would be a great fit for this position. We look forward to hearing from you!