Customer Service Representative (Remote)

Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a full-time position based in . Responsibilities: - Communicate with customers via phone, email, or chat to provide information and assistance - Handle inbound and outbound calls in a professional and courteous manner - Assist customers with placing orders, tracking shipments, and resolving product or service-related issues - Provide accurate and timely information to customers regarding products, promotions, and company policies - Perform data entry tasks to update customer records and maintain accurate documentation - Utilize sales techniques to identify opportunities for upselling or cross-selling products - Collaborate with other team members to ensure customer satisfaction and achieve department goals Skills: - Excellent communication skills, both verbal and written - Strong phone etiquette and active listening skills - Bilingual proficiency in English and Spanish is preferred - Proficient in data entry and navigating computer systems - Ability to handle challenging situations with empathy and professionalism - Sales experience is a plus At our company, we value our employees and offer a competitive salary along with a comprehensive benefits package. Join our team of dedicated professionals who are committed to providing exceptional Customer Service. Note: All positions at our company are paid positions; we do not offer unpaid internships.

Job Types: Full-time, Part-time

Pay: $16.50 - $18.16 per hour

Expected hours: 25 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Morning shift
• Night shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Remote