Customer Service Representative - Pvf

Join Our Team as an PVF Customer Service Representative at PACE Supply!

Are you ready to be the hero of the customer experience? PACE Supply is hiring dedicated individuals to join us. At PACE Supply, we believe in accountability, commitment, and excellence in Customer Service. As a Customer Service Representative, you'll play a crucial role in taking care of our customers – being the hero they need. We value call quality and performance metrics, expecting every representative to be fully present, invested, and committed to delivering an outstanding customer experience.

We are seeking an individual to lead inbound sales and sourcing efforts of the industrial PVF (Pipes/Valves/Fittings) sector of our distribution business.

What We're Looking For:

• Superb relationship-building and problem-solving skills.
• Exceptional commitment to providing top-notch service through sales.
• Ability to maximize opportunities within every interaction to drive revenue and company growth.

If you're passionate about customer satisfaction and see yourself embodying these qualities, we want you on our team! Keep reading to discover the exciting opportunities that await you at PACE Supply.

• Manage and expand existing accounts while acquiring new business within the assigned territory.
• Conduct customer consultations, offering solutions.
• Deliver exceptional Customer Service through effective communication via phone, email, and chat.
• Process customer orders, inquiries, and complaints efficiently, collaborating with the sales support team.
• Become a product expert to provide tailored solutions and address customer needs.
• Collaborate with the sales team for customer satisfaction and retention.
• Maintain accurate records, address concerns, and ensure compliance with company policies.
• Coordinate order fulfillment with warehouse and logistics teams, resolving shipping issues.
• Foster positive relationships with customers, respond to inquiries, and support the outside sales force.
• Serve as a liaison between customers and various departments, ensuring timely deliveries and managing returns.
• Work with estimating and engineering for cost-effective solutions, providing timely follow-up.

• High school diploma/GED or equivalent; Associates or Bachelor's Degree preferred.
• 3-6 years of progressive sales & Customer Service experience, preferably in an industrial, PVF, or supply chain setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric approach.
• Knowledge of industrial products, materials, and equipment.
• Familiarity with CRM software and order processing systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented and organized with strong time management skills.
• Team player with the ability to work independently when needed.
• Proficient in using Microsoft Office suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing customer needs and industry dynamics.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.

Pre-Employment Requirements

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.

Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.

Drug Test: A drug test will be administered to ensure a drug-free workplace.

Work Environment

Physical Requirements:

• The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.

Environmental Conditions:

• The employee is frequently exposed to moving mechanical parts and outside weather conditions.
• Occasionally, the employee may be exposed to high, precarious places and vibration.
• The noise level in the work environment is usually moderate.

Benefit Snapshot:

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

Relocation Benefits

NO

Remote Availability

HYBRID

*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations.