Customer Service Representative, Prn (As Needed)

Valley View Hospital is seeking a qualified individual to work in our Patient Financial Services department as a Customer Service Representative. This position is PRN (as needed), day shift, with no weekends.

GENERAL OBJECTIVES

• The Customer Service Representative is responsible for assisting patients with all questions or issues related to the revenue cycle using exceptional interpersonal and decision-making skills.
• Calls unrelated to the revenue cycle will be properly handled to ensure patients’ questions are resolved to their satisfaction.
• The Customer Service Representative will communicate in a compassionate and professional manner from a strong revenue cycle knowledge base.

QUALIFICATIONS

Education:

• High school diploma or the equivalent. Additional college or business courses preferred.
• A Certified Patient Accounts Technician certificate is preferred.

Experience:

• Two years of office experience required.
• Admissions or billing background in a hospital or other healthcare setting is preferred.
• Insurance, banking, or accounts receivable/collections experience preferred.
• Customer service experience required (retail, hotel/motel, banking)
• Working knowledge of medical terminology highly preferred

Skills:

• Typing 50 wpm is required.
• Bilingual (English/Spanish) is highly preferred.
• Exceptional Customer Service skills required.
• Proficiency in Microsoft Office applications is required.
• Must have strong interpersonal, communication, and listening skills.
• Must have a demonstrated ability to address difficult situations and resolve conflict with ease, poise and tact.
• Must have the ability to work independently and as part of a team.

SALARY

• Entry salary dependent upon education, skill set, and experience.
• Position Wage range: $20.00 - $28.87/hour + 14% PRN differential.

BENEFITS

• Air Ambulance Membership
• Annual Bonus based upon organizational and individual performance.
• 401(a) and 403(b) plans
• Employee Assistance Program
• Annual Bonus to eligible PRN employees based upon organizational and individual performance.
• Employee discount on Valley View Services
• Use of Sunlight and Aspen SkiCo day passes

About Us
Located between Aspen and Vail, along the Colorado River, Glenwood Springs is a mecca for outdoor adventures in our beautiful mountains. When you are looking to relax, we also have the largest hot springs pool in the world. As a community with a population of about 10,000, Glenwood Springs is an ideal size.

Valley View Hospital offers exceptional benefits, including a robust health and dental plan; vision and life insurance; defined contribution pension plan; 403(b); and generous accrual of vacation/sick days. Relocation and other financial assistance may apply, along with many more employee perks.

At Valley View, our mission is to provide convenient, connected care to the communities of Western Colorado with scope, technology, and expertise that are rarely found in regional hospitals.

APPLICATION WINDOW

• Position will remain open until qualified candidate is successfully onboarded.