Customer Service Representative

ABCO Transportation, a National Refrigerated Trucking Company is seeking an experienced Customer Service Representative. The Customer Service Representative is responsible for all aspects of customer relations including freight solicitation, Accurate data entry, load tracking and timely communication with assigned customers.

Responsibilities and essential job functions include, but are not limited to the following:

• Serve as the first line of communication for customers, managing customer needs including resolving service issues or referring customers to the proper departments as necessary to ensure their issues are resolved
• Communicate and receive detailed customer load information by email, telephone, customer websites, or electronic tendering (EDI).
• Accurately and timely input all load information into the operating system
• Solicit and secure freight for current and anticipated available capacity.
• Monitor and track loads so that follow up can be made to the customer regarding issues that could affect on-time pick up or delivery
• Update customer websites timely, with the necessary information.
• Effectively maintain, build and grow relationships with existing and/or new customers
• Manage service issues by researching and coding all applicable service failures in the system
• Anticipate and facilitate problem resolution on all load issues to meet or exceed commitments and total customer expectation
• Assist in collecting and maintaining current customer information in the operating system
• Communicate effectively and professionally with customer, operations personnel and executive management
• Perform any other reasonable related job duties or tasks as required or assigned by management

Knowledge, Skills, and Abilities:

• Ability to multi-task in a fast-paced environment; attention to detail critical
• Ability to communicate effectively both in person and on the phone with customers and peers.
• Ability to manage complex transactional or emotional customer situations promptly and professionally.
• Ability to develop relations with internal and external customers and drivers
• Ability to adhere to all company, state and federal regulations, policies and procedures
• Ability to read, write and speak English fluently; bi-lingual Spanish a plus

Qualifications

Summary of Experience and Education

• High School Diploma or GED preferred
• Strong computer skills including Microsoft Office Suite, Internet and web based applications
• 2+ years previous sales, Customer Service in a trucking/transportation environment preferred
• Previous experience in a truckload transportation operation is a preferred but not required.
• Prior McLeod Transportation Software knowledge is preferred but not required
• Prior experience utilizing DAT360, Internet Truckstop and/or other freight based websites preferred but not required.

ABCO Transportation is a freight shipping company based in Florida that specializes in nationwide truckload refrigerated shipping. ABCO has become a leader in the transportation industry by offering our customers the latest in technology while staying ahead of the constantly changing demands of the marketplace. With our responsible team of caring professionals, GPS mobile communication, cutting edge technology to state of the art equipment we are always ready to meet the ever changing needs of our customers.

We offer a competitive wage with benefits, apply today via www.driveabco.com

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person