Customer Service Representative (Part-Time 20 Hours Per Week)

We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.

Top reasons to join our team:

• Our employees are mission – minded
• We are passionate about providing excellent patient care
• Community-focused
• Committed to a fun and supportive team environment
• We offer high-quality competitive employee benefits

Summary:

Provides quality Customer Service to all Heritage Health patients in the check in and check out process. Works closely with medical assistants and providers to ensure patient visits are processed in timely manner. Implements policies and protocols for Heritage Health.

Minimum qualifications:

Minimum of two years of office experience; medical preferred. Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check if position is for Family Support Services.

Knowledge, Skills, and Abilities Required:

General office duties, proper phone etiquette, problem solving and organizational skills, insurance knowledge and Customer Service skills.

Duties and Responsibilities:

• Checks in patients and updates demographics at each visit including insurances if applicable.
• Backs up Call Center on multi-line phone system for clinic, takes accurate messages, and delivers promptly to Providers.
• Schedules appointments as needed for new and established patients using electronic practice management system.
• Makes reminder calls for all scheduled patients.
• Makes sure each account has a DMS screen, verifies homeless condition (current status) and migrant/seasonal status.
• Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
• Collects co-pays for self-pay and third-party payers from each patient at each visit.
• If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
• Checks out Patients if needed.
• Creates and organizes charts.
• Keeps track of No Shows. Follows No Show protocol.
• All self-pay patients on schedule will be processed through the Medicaid System to check for coverage.
• Straightens Waiting Room area when needed throughout the day.
• Assists Medical Records if needed.
• Assists Clinic Coordinator if needed
• General office duties such as copying, faxing, scanning and handling mail.
• Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
• Regular and predictable attendance is an essential function of this position.
• Other duties as assigned.