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Form of workJob Description
Customer Service Representative On Site Fresno, CA - No Remote Work
Looking for a full-time position? This is an opportunity to work in an Onsite call center environment that has a collaborative and supportive working environment.
Selling Points:
- Low call volume
- Inbound calls only
- Work at a premier medical facility
- Help support our veterans
Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Fresno, CA.
Essential Duties and Responsibilities
- Schedule - Monday, Tuesday, Wednesday 3:00pm-11:30pm , Thursday, Friday 11:00am-7:30pm
- Opportunity to work additional shifts.
- Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
- Transfers calls accurately, quickly, and efficiently for customers.
- Maintains an above average attendance record.
- Follows established standard operating procedures.
Qualifications/Requirements
- High school diploma required
- Prior Customer Service or call center experience preferred.
- Can be a team player
- Can work without direct supervision
- Knowledgeable about Microsoft Office
- Can work well with medical staff, veterans and elderly
- Has a good work ethic
- Outstanding verbal communication skills (phone etiquette).
- Detail oriented, ability to multi-task, and highly organized.
Previous Military encouraged to apply
Must be able to pass an extensive background check
