Customer Service Representative

Customer Service Representative  

Frozen Food Express is looking for a Customer Service Representative for our Lancaster, TX location.  

Responsibilities:

• Perform Customer Service functions related to the business.
• Responsible for daily hands-on customer related situations, account development and customer satisfaction.
• Commit to and receive detailed customer load information by telephone, fax or electronic tendering.
• Accurately and timely input all load information into the operating system.
• Serve as customer’s first line of communication and refer customer to the proper department as necessary.
• Use exceptional telephone skills to present a quality oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impress reflect excellence.
• Manage service issues by researching and coding all applicable service failures in the system.
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation,
• Assist in collecting and maintain current customer information in the operating system.
• Communicate service issues, declined business and new business opportunities to the sale department.
• Communicate effectively and professionally with customer, operations personnel and executive management.
• Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager.
• Regular and reliable attendance is required.
• Other duties as assigned by management

Requirements:

• 3+ years of current Customer Service experience required
• Transportation experience required
• AS400 experience preferred, but not required
• Strong problem solving skills and ability to multi-task
• Ability to manage multiple priorities and exceptional follow-through abilities
• Strong organization skills for planning, decision-making and executing.
• Excellent oral and written communications skills
• Individual must be flexible. As hours will be based on Customer needs, overtime or weekend shifts may be required
• Must be professional
• PC literate to include Microsoft Office products such as Word, Excel and Outlook

We offer a competitive benefits and compensation package that includes medical, dental, vision, LTD, life insurance, and more, as well as a 401(k) plan.

The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances.  Statements are not intended to be construed as an exhaustive list of all duties.  Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks. Employment will require a criminal background investigation and a drug/alcohol screening.

FFE Transportation Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law.

We offer a competitive benefits and compensation package to meet individual and family needs. Benefits include:

• Multiple medical plans, including:
• Prescription coverage
• Online Virtual Medical Visits
• 24 Hour Nurse Support
• Wellness Initiatives to encourage healthy living
• Preventative Care Services
• Dental and Vision plans
• Flexible Spending Account
• $25k Basic Life insurance provided at no cost to employee
• Disability and additional Life insurance plans available
• 401(k) Retirement Plan
• Vacation and Sick time

Employee premium contributions are based on benefit plan election and level of coverage.