Address
Form of workJob Description
Manpower is partnering with a stable Manufacturing company in Longmont, CO. They are seeking an experienced CSR with experience specific to manufacturing. This opening is fully in office. Strong familiarity with SAP is required.
Pay is $22 - $24/hr based on experience
MAIN DUTIES/RESPONSIBILITIES:
- Provide Customer Service support to our Customers, Sales Area Managers and VP of Sales.
- Interact with internal / external customers to provide information response to inquiries about products and services.
- Handle and resolve questions / concerns
- Provide information about the organization's products and service.
- Generate quotes and process orders as requested by Sales Area Manager and customers.
- Manage, maintain and update customer accounts.
- Resolve customer complaints - escalate to Supervisor or additional departments when appropriate.
- Exhibit excellent documentation practices.
- Perform other duties as assigned by management.
SKILLS & EXPERIENCE:
- 5+ years of related customer support experience in a manufacturing or distribution environment.
- Self-starter capable of working with minimum supervision.
- Extremely thorough organizational and planning skills.
- Strong knowledge of Customer Service and establishing contacts.
- Ability to handle numerous projects at one time.
- Excellent written and verbal communication skills.
- Ability to develop close professional relationships.
- Ability to research and review technical drawings and documents.
- Very strong computer skills (Word, Excel, PowerPoint).
- Some ERP experience (SAP experience a plus).
- Ability to [learn to] read and interpret engineering drawings.
