Customer Service Representative

Mauzy Heating & Air looking to find the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team. Apply today to join our growing and dedicated service team!

Who Are We?

Mauzy Heating & Air is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business 55+ years and our growth continues due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. If you are looking for a new opportunity, apply today!

What We Offer!

• Industry leading Benefits Package
• Medical, Dental & Vision
• Employee Discounts
• Career Growth Opportunities
• 1- Week Paid Vacation First Year
• 7-Paid Holidays
• 401(k), IRA

Responsibilities:

• Answer a high volume of incoming calls and respond to customer inquiries.
• Provide information about company services.
• Resolve customer complaints or concerns.
• Direct calls to appropriate departments or individuals
• Follow up on reviews positive and negative.
• Call customers to offer promotions.
• Collaborate with management to resolve complaints.

Qualifications:

• 2+ years of Customer Service Experience
• 2+ years of Call Center Experience
• Analytical and Problem-Solving Skills
• Multitasking and Organizational Skills
• Attentiveness and Patience
• Time-Management Skills

Pay Transparency:

The starting rate for this opportunity ranges from $18-$22/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Work setting:

• Call center
• In-person

Experience:

• Customer Service / Call Center: 3 years (Preferred)

Ability to Commute:

• Carlsbad, CA (Required)

Ability to Relocate:

• Carlsbad, CA: Relocate before starting work (Required)

Work Location: In person