Customer Service Representative

Signcraft is looking for a skilled problem solver to join our team as a Customer Service representative. Our ideal candidate is an enthusiastic learner, self-starter, and problem solver who is able to maintain a high level of professionalism and develop a positive rapport with our client base.

Job Description: The Customer Service Representative position performs the following duties:

- Processes incoming customer orders via communication with clients, entering orders into Intuit Quickbooks software and providing all necessary documentation to the production team for manufacturing

- Responsible for scheduling of production orders and coordinating local installation with production manager

- Facilitates the order process working directly with the graphics department to provide accurate and timely layouts for client approvals

- Answer incoming company phone calls

- This position is 100% “In Office” work, Monday – Friday 8am – 4pm at our company headquarters: 624 Grassmere Park, Suite 10, Nashville. A flexible work schedule or remote hours are not an option for this position.

The ideal candidate should have the following skill set or background experience:

· Excellent organizational skills, detail oriented and efficient

· Ability to maintain patience, poise and tact with internal and external parties

· Proven ability to quickly grasp knowledge of multiple product lines and relay product information in a concise manner

· Well versed in adapting different strategies under pressure in order to meet deadlines

· Analytical thinking aimed at resolving customer issues in a proactive manner

· Clear communication skills aimed at understanding customer’s needs and providing corresponding services

· Savvy with modern technologies

· Ability to work independently, and assume responsibility and leadership for work

Requirements:

Previous and proven Customer Service experience in a fast-paced environment is required.

Candidates must have a valid, current driver’s license, a clean driving record and reliable means of transportation.

Excellent computer skills with working knowledge of the Microsoft Suite, (Word and Excel). Knowledge of Adobe Acrobat Reader and Intuit Quickbooks is a plus.

Candidates must be able to pass a drug test and alcohol screen.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Nashville, TN 37211: Relocate before starting work (Required)

Work Location: In person