Address
Form of work
SalaryKey Responsibilities (but not limited to):
- Provide world-class Customer Service through positive interaction with customers (internal & external) and timely response to inquiries
- Retrieve and review customer PO for accuracy – part number, part number revision, price, etc. Resolve discrepancies as necessary
- Drive demand by properly entering internal and external customer orders in ERP system
- Flag FAI requirements, price checks, and drawing/BOM requests. Place order on hold until resolved
- Acknowledge customer purchase orders within 48 hours of receipt through the use of portal/gateway system or email
- Proper documentation of customer orders and pertinent correspondence
- Coordinate availability with various departments, such as Program Management, Planning, Supply Chain, and manufacturing in an effort to ensure effective Customer Service and on-time delivery
- Review customer need date shifts – update system and communicate changes to internal resources. Record customer need date, ship date, and promise date changes in ERP and customer portal/gateway to keep the two systems synchronized
- Review order fulfillment prior to release for shipment. Coordinate shipment with the shipping department
- Monitor the backlog report daily, follow-up orders nearing ship date to meet customer OTD (On Time Delivery), and keep the report current
- Communicate shipment delays to customers, as well as update new dates in ERP and customer portal/gateway
- Escalate orders and/or shipments as needed
- Vendor scorecard and OTD metrics monitoring – review and suggest improvement plan
- Review customer OTD metrics and request adjustments if necessary
- Review and bill NRE and expense lines as needed
- Field inquiries regarding defective return and/or repair requests. Secure information and engage the Quality Dept for resolution
- Assist with proper closure of the RMA – return of defective/repair material from customer and Chawk shipment of warranty, rework, and/or replacement product
- Help resolve Accounts Receivable issues as needed
- Request new part numbers via the Engineering Change Request process and secure drawings when necessary
- Share opportunities, successes, solutions, and continuous improvement ideas with management
- Attend and participate in various meetings
- Promote a safe work environment and adhere to corporate 5S standards
- Other duties as required
Job Requirements
- AS or higher education or comparable work experience
- 2+ years of related work experience preferred
- Excellent demonstrated Customer Service skills with the ability to maintain positive relationships
- Able to diagnose complex problems and use good decision-making skills when providing solutions
- Advanced verbal and written communication skills
- Calm under pressure with a collaborative work ethic
- Working knowledge of ERP and MRP systems
- Capable of working independently with moderate supervision
- Ability to work well in an in-person and remote team environment
- Strong MS Office skills – Outlook, Excel, Word, etc
- Knowledge of manufacturing environment and Semiconductor industry is helpful
Compensation / Benefits:
- Competitive Salary, 401K
- Employer paid Medical, Dental, Vision, Life Insurance for all Full Time employees
