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Form of workJob Description
Wieland Small Tube Products is hiring a Customer Service Rep. The Customer Service Rep will be responsible for maintaining and servicing specific territory, assists and performs duties specific to the operations of the Customer Service Department. Established a rapport with existing and potential customers to bring service to a level that exceeds customer expectations in the processing of orders, quotations, and other service requirements.
This role is located in Duncansville, PA and will be fully on-site.
Schedule: Monday - Friday 7:30AM - 4:00PM (100% On-Site)
Customer Service Rep Responsibilities:
- Leads quote preparation process and ensures timely response/communication with customer.
- Gathers appropriate product requirements from customers to ensure accurate costing and production requirements are developed.
- Works with key accounts for special projects and pricing of new items.
- Familiarizes self with product line, pricing structure, lead times, and various marketing/promotional activities as needed.
- Communicates with Process Engineering, Raw Materials, Shipping and other departments to ensure the highest level of customer support possible.
- Directs customers to appropriate internal contacts for technical assistance/guidance.
- Informs outside salespersons of customer contact within specific territories.
- Enters orders for production, expedites as needed.
- Maintains files (electronic and/or hardcopy) on customers as required.
- Prepares invoicing for the computer in a timely manner.
- Assists with the training of personnel within the department.
- Advises customers when necessary of shipment delays or other information.
- Performs in a manner that will prevent errors and omissions, at both the customer level and internally.
Customer Service Rep Qualifications:
- Effective communication with customers, department members, and other employees.
- Completion/resolution of assigned tasks and customer inquiries in an accurate and timely manner.
- Achievement of assigned objectives.
- Maintain/continue professional development of self.
- 0-2 years of experience in a sales/ Customer Service role
- High School diploma or equivalent
As the copper and copper alloy specialist at the top of the world league, we provide support for our customer’s success from many locations and continents – backed by a reliable, flexible supply network and the best services of unvarying quality. In response to the global challenges of our time such as climate change, digitization, and minimized draw on resources, we design our products, services, and technologies to provide sustainable and innovative solutions.
