Customer Service Representative

Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.

Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits, relocation assistance plus an amazing PNW lifestyle – a perfect combination!
Customer Service Rep, Heart Center, Port Angeles & Sequim, 1.0 FTE, Day Shift
req5343

Hourly Wage
18.98 - 26.21 USD

SHIFT DIFFERENTIALS/PREMIUMS:

• Shift Differentials:
• Evening $2.00/hour
• Night $2.50/hour
• Premiums:
• Weekend Premium $2.00/hour
• Standby Premium $2.75/hour
• Lead Premium $1.50/hour
• Per Diem Premium 15% (on base, in lieu of benefits)

JOB SUMMARY:
The Customer Service Representative in the Heart Center performs tasks necessary to promote efficient departmental functions and operations. This position is responsible for daily activities, including but not limited to patient scheduling, timely and accurate entering of data into multiple computer systems, verifying insurance coverage and obtaining authorization for services, preparing charts, faxing and disposition of medical records, readying patients for their visits per department protocols, and assisting with answering phones and patient registration. The Customer Service Representative provides backup coverage for other clerical staff members in their absence.

QUALIFICATIONS:
Education
High school diploma or equivalent preferred
Experience
1-year minimum experience as Customer Service Assistant required with OMC or equivalent as determined by OMC.
Knowledge of medical terminology required.
Completed required training for and has the ability to work at all Heart Center locations.
Licensure/Credentials
Medical Assistant certificate preferred
Union
UFCW Local 21 Support Services

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.

BENEFITS SUMMARY:

• Insurance Plans
• Health, Dental, Vision
• Life Insurance
• Short Term and Long-Term Disability
• Retirement Programs (Pension Plan, 403(b) and 457(b) Retirement Plans)
• Short Term Disability/Paid Sick Leave
• Washington State PFML – Partial wage replacement for your own disability, or in some cases for the care of a disabled family member. This plan is administered by Washington Employment Security Department. Additional details can be found at https://esd.wa.gov/paid-family-medical-leave
• Paid Sick Leave – PSL is accrued at a rate of 1 hour for every 40 hours worked and is available to use after 90 days of employment.
• Paid Time Off (upon hire into a benefit eligible position)
• Union Employee Holidays & Vacation
• Full-time Employee Holidays – 7 fixed holidays and 3 Floating holidays. Floating holidays are allotted annually on anniversary date or date specified by contract.
• Part-time Employee Holidays – Part time holiday bank (equivalent to 10 days per year for a full-time employee); use by request or receive payout of 8 hours upon reaching 24 hours in bank.
• Vacation – Beginning accrual equivalent to 14 days per year for a full-time employee. Pro-rated for part-time employees. Employees may begin using vacation after completing 1040 benefit hours. Accrual rate increases with years of service. Refer to your Collective Bargaining Agreement (CBA) for details.
• Flexible Spending Account
• Health Savings Account
• Additional Benefits, such as:
• Employee Assistance Program (EAP)
• Fitness Club Reimbursement (available beginning the first full month of employment in a benefit eligible position)
• $20 per month fitness reimbursement
• Cafeteria and Espresso Bar 10% employee discount
• $10 certificate to the cafeteria on your birthday month!
• Verizon and AT&T mobile plan discounts

Other Compensation:

• Relocation Assistance

Job Type: Full-time

Pay: $18.98 - $26.21 per hour

Work Location: In person