Customer Service Representative

SUMMARY: The Customer Service Representative must formulate positive relationships with customers, while supporting other departments within the company.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Communicate with customers by telephone or email to provide information about products or services.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s Degree
• 4+ years of relevant/technical work experience OR
• an additional 3 years of specific work experience in lieu of degree.
• Expert level communication and interpersonal skills
• Proficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint and Word.
• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through writing and oral actions with customers, peers and management.
• Ensure to include Education, years of experience, travel requirements

PREFERRED REQUIREMENTS:

• Master’s degree
• 7+ years of Customer Service work experience

OTHER:

• The selected applicant will be subject to a background check and drug testing.

Equal Opportunity/Affirmative Action Employer. VSE considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $19.69 - $26.25 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Will you now or in the future require sponsorship for employment?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 4 years (Required)
• Aerospace: 4 years (Required)

Ability to Commute:

• Montebello, CA 90640 (Required)

Work Location: In person