Customer Service Representative Iii

Volt is Immediately Hiring for - Customer Service Representative - Milan IL
As a Customer Service Representative, – You will :
DESCRIPTION:

• Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes ,provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the Customer Service delivery process and conducts Customer Service training for entry level staff.

RESPONSIBILITIES:
(Parts Support Services Representative)

• Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips
• Assign error case code accordingly based on the outcome of the investigation.
• Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update.
• Support team metrics while working in a high-volume/high-pace environment.
• Provide cross functional support to warehouse operations teams.

REQUIREMENTS:

• Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)
• Customer Service experience with strong negotiation, communication and listening skills
• Experience demonstrating ability to work with many contacts to get information and results in a timely manner
• Experience skillfully handling difficult customer interactions
• Experience demonstrating strong organizational and planning skills

This is a Full Time, Contract opportunity.
Duration: 12 Months
Location: Milan IL
Pay Rate: $17-$18.5 Per hour
Shift Timing: Shift and hours: Mon-Fri 7-3:30 (some holidays and OT required)
Hybrid once training is fully complete . Typically will be 4 days in the office, 1 day remote.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW