Customer Service Representative

Calling all Customer Service Representatives! You’re invited to join Team Gulf Shore!

As the Lennox Circle of Excellence Award winner, we’re doing many things right. Most importantly, we pride ourselves on being the most employee-focused heating and air conditioning company in town.

What does this mean to you? It means you’ll be joining a team of professionals committed to delivering on our promise of ‘Building Lifetime Customers!’ We are fierce advocates for professionalism in the skilled trades. So, if you’ve got a positive attitude, a strong focus on Customer Service, a good work ethic, and a desire to learn – let’s talk.

We are looking for an outstanding go-getter that wants to be part of a dynamic, growing team. The right person for us is someone focused on growing themselves, their Skills, and their Career. As a growing enterprise, we at GSC are all laser-focused in the same direction and excited to put in the hard work and effort to get to our goals. Customer Care Experience is paramount. We are looking for a professional, friendly, and organized person to join our Team of Customer Care Representatives!

The position requires an ability to handle multiple tasks, answer phones, document customer information and create dispatches, offer our Air Conditioning Services, renew Memberships, assist in On-Demand Service calls, and be dependable, and a professional with a supportive attitude.

Calling all Customer Service Representatives! You’re invited to join Team Gulf Shore!

As the Lennox Circle of Excellence Award winner, we’re doing many things right. Most importantly, we pride ourselves on being the most employee-focused heating and air conditioning company in town.

What does this mean to you? It means you’ll be joining a team of professionals committed to delivering on our promise of ‘Building Lifetime Customers!’ We are fierce advocates for professionalism in the skilled trades. So, if you’ve got a positive attitude, a strong focus on Customer Service, a good work ethic, and a desire to learn – let’s talk.

We are looking for an outstanding go-getter that wants to be part of a dynamic, growing team. The right person for us is someone focused on growing themselves, their Skills, and their Career. As a growing enterprise, we at GSC are all laser-focused in the same direction and excited to put in the hard work and effort to get to our goals. Customer Care Experience is paramount. We are looking for a professional, friendly, and organized person to join our Team of Customer Care Representatives!

The position requires an ability to handle multiple tasks, answer phones, document customer information and create dispatches, offer our Air Conditioning Services, renew Memberships, assist in On-Demand Service calls, be dependable, and be a professional with a supportive attitude.

Qualifications:

• Fast-paced and organizational skills required
• Strong communication skills
• Ability to multi-task
• Prioritize & manage time effectively
• Proficient with Microsoft Excel, Word, and Outlook
• Excellent Computer Skills

Now let us wow you...

Compensation:

• Excellent compensation based on experience
• Commissions Paid Weekly
• Paid Time Off
• 6 Paid Holidays each year
• 401K with 3% company match (eligible after 60 days)
• Unlimited earnings potential

Benefits:

• Affordable Medical Plans
• Dental and Vision Plans
• Life Insurance Plans
• Short- and Long-Term Disability plans
• Accident & Critical Illness Insurance available
• Training, Training, Training
• Company culture means having each other’s back to ensure 100% Client Satisfaction
• We take the time to properly educate all employees
• Technical skills, new products & technologies, communication skills
• Weekly department meetings

Requirements:

• At Least 4-6 years of related experience
• Excellent Customer Interaction Skills
• Valid Driver’s License and clean driving record

Gulf Shore Cooling is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person