Address
Form of workWelcome to The Sublunary, where we redefine the synergy between human creativity and the power of machine learning (ML). Originally founded in London and now expanding our operations into North America, The Sublunary prides itself on making sense of ML, unleashing its full potential to supercharge human creativity. Our mission is to empower marketing teams by providing them with the tools to uncover deep insights, facilitating informed decision-making processes. With a commitment to cutting through the unknown, we invite you to experience the real capabilities of machine learning with us. Walk away from The Sublunary equipped with a clear strategy to implement ML effectively in your company. Join us on the journey to transform data into actionable intelligence and propel your business into the future.
Role Responsibilities
* Serve as the first point of contact for customers, addressing inquiries, resolving issues, and providing product information.
* Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
* Assist customers with order processing, billing inquiries, and product-related concerns.
* Document and track customer interactions in the CRM system for future reference and analysis.
* Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution.
* Identify opportunities for process improvement and contribute to a positive customer experience.
Skills and Experience:
* Excellent communication and interpersonal skills.
* Problem-solving ability and a customer-focused mindset.
* Patience and empathy in handling customer inquiries and concerns.
* Strong multitasking skills to manage various customer requests simultaneously.
* Eagerness to learn and adapt to evolving customer needs.
* Previous Customer Service experience is a plus.
Other benefits
* Competitive salary, 401k, and comprehensive insurance coverage.
* Ongoing professional development opportunities, including workshops and training sessions on the latest marketing trends and machine learning advancements.
* Flexible work hours and the option for remote work to promote a healthy work-life balance.
* Free yoga classes to support physical and mental well-being.
* Attend industry conferences and networking events to expand your professional connections.
* Modern and vibrant office space designed to foster creativity and celebrate collaborative efforts.
* A supportive and rewarding work environment, where your individual growth and well-being are prioritized.
At The Sublunary, we believe in fostering an inclusive and diverse work environment. Everyone has the same opportunity to contribute their unique skills and perspectives. We are committed to providing equal employment opportunities to all individuals, and we encourage applicants from all backgrounds to apply. Join our team and be part of a workplace where innovation and collaboration thrive.
Please note that The Sublunary does not work with hiring agencies. All applications should be submitted directly through our official channels.
Role Responsibilities
* Serve as the first point of contact for customers, addressing inquiries, resolving issues, and providing product information.
* Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
* Assist customers with order processing, billing inquiries, and product-related concerns.
* Document and track customer interactions in the CRM system for future reference and analysis.
* Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution.
* Identify opportunities for process improvement and contribute to a positive customer experience.
Skills and Experience:
* Excellent communication and interpersonal skills.
* Problem-solving ability and a customer-focused mindset.
* Patience and empathy in handling customer inquiries and concerns.
* Strong multitasking skills to manage various customer requests simultaneously.
* Eagerness to learn and adapt to evolving customer needs.
* Previous Customer Service experience is a plus.
Other benefits
* Competitive salary, 401k, and comprehensive insurance coverage.
* Ongoing professional development opportunities, including workshops and training sessions on the latest marketing trends and machine learning advancements.
* Flexible work hours and the option for remote work to promote a healthy work-life balance.
* Free yoga classes to support physical and mental well-being.
* Attend industry conferences and networking events to expand your professional connections.
* Modern and vibrant office space designed to foster creativity and celebrate collaborative efforts.
* A supportive and rewarding work environment, where your individual growth and well-being are prioritized.
At The Sublunary, we believe in fostering an inclusive and diverse work environment. Everyone has the same opportunity to contribute their unique skills and perspectives. We are committed to providing equal employment opportunities to all individuals, and we encourage applicants from all backgrounds to apply. Join our team and be part of a workplace where innovation and collaboration thrive.
Please note that The Sublunary does not work with hiring agencies. All applications should be submitted directly through our official channels.
