Customer Service Representative For Medical Equipment

Job Duties and Responsibilities:

• Practice effective time management
• Strong organizational skills and the ability to handle multiple responsibilities
• Ability to learn and retain product facts
• Outgoing personality
• Active listening skills
• Ability to stay focused and handle multiple things at one time
• Efficient oral and written communication skills
• Strong interpersonal skills, with the ability to work with a variety of personalities
• Efficient knowledge of Microsoft Word and Excel, with Apple computer applications
• Ability to provide a high level of Customer Service
• Demonstrate the ability and resilience to bounce back from challenges and maintain focus
• Ability to understand each customer and their specific medical needs
• Ability to build and maintain customer relationships
• Ability to maintain confidentiality
• Ability to work independently, be detail oriented and organized
• Proactively staying up to date on product knowledge, new products
• Strong problem-solving skills, and the ability to handle conflict
• Must have strong empathy for disabled people
• Ability to work alone from home and stay motivated with no distractions

Job Requirements:

• High School Graduate
• Bilingual a plus
• Minimum of 2 years Customer Service experience
• Must be able to work full-time, early mornings to midafternoon
• Monday – Friday phone center hours
• Must have a smartphone with WIFI capabilities
• Must have a separate in-home office for privacy and less distractions
• Must have a valid AZ driver’s license
• Must have valid car insurance
• Medical billing, coding, and diagnosis understanding a plus

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Location:

• Phoenix, AZ (Required)

Work Location: Remote