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Form of workJob Description
Who are we?
MLILY is one of the leading mattress brands globally, reflected in our partnership with football giants Manchester United. We produce a high-quality product line of mattresses and adjustable bases that give individuals deep sleep, so they wake up ready to compete at the highest level of performance every day, no matter their occupation.
Job Responsibilities
- Administer third party E-commerce marketplaces such as Amazon, Walmart, and Wayfair.
- Responding to platform CSR requests and providing higher-tier Customer Service.
- Coordinate between various departments (both domestically and internationally) including but not limited to E-commerce, Customer Service, and logistics.
- Verifying pending purchase orders while placing confirmed orders and creating shipments of said orders.
- Manually processing orders within our internal system or 3rd party software.
- Escalating time-sensitive information from 3rd party companies and warehouses to the senior team members.
- Monitor inventory levels and report to the E-commerce Manager.
- Creating weekly Customer Service reports and presenting information.
Requirements
- Associate's degree (bachelor's degree in business administration or related field preferred).
- 2+ years' eCommerce sales support experience preferred.
- Proficiency in Amazon Seller Central / Vendor Central, Walmart, eBay, Wayfair, Overstock, etc. preferred.
- Understanding of an ERP system.
- Knowledge of WooCommerce and Shopify
- Ability to prioritize and meet deadlines in a fast-paced corporate environment.
- Strong communication skills, both verbal and written.
- Flexible to changing conditions and possessing a high level of integrity.
- Proficiency or strong understanding in computer skills including Microsoft Office.
- Bilingual Spanish preferred.
