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Form of workJob Description
BILINGUAL (ENGLISH/SPANISH) STRONGLY PREFERRED
Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.
POSITION SUMMARY
A Customer Service Representative (also known as Installation Technician) duties include the provision of GPS monitoring delivery of technical assistance to company staff and governmental agencies, and overall administration of GPS/RF monitoring program. Works under general supervision while exercising independent decision-making authority. On-the-job training will be provided.
ESSENTIAL FUNCTIONS:
Managers daily communication and equipment alerts and maintenance items.
Provide case management to an assigned territory
Schedules orientation and installation for all new referrals
Creates individual customer accounts and tracks participants as well as taking payments.
Delivers participant completion, non-compliance, and payment reports to the appropriate supervising agencies.
Other duties as assigned.
BASIC QUALIFICATIONS:
Must be able to work an afternoon or overnight shift
1 year of proven Customer Service experience.
Strong verbal and written communication skills and excellent interpersonal skills.
Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
Clean background and able to pass a drug screening
Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.
KNOWLEDGE, SKILLS, ABILITIES:
Perform data entry
Proficient with Microsoft Office Suite and G Suite.
Effective verbal and written communication skills required.
Clear criminal background preferred
EEOC DISCLAIMER:
Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RMS complies
with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Friday-Tuesday, 11:30pm-7:30am
Full-ti
