Customer Service Representative

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:

• Answering calls directed to the department.
• When required, answering multiple calls.
• Providing Excellent Customer Service to internal and external clients.
• Reviewing and following Client SOP's for specific handling procedures
• Following up on all (open and closed) jobs.
• Routing shipments on next reliable & direct flights out (NFO service)
• Following all customer expectations into job file
• Providing clear and precise instructions to agents for effectively handling job file
• Communicating status updates with customers
• Communicating with WC Sales to address client issues & potential business
• Tracking and tracing all shipments moving within U.S. with the airlines
• Updating shipment statuses available on World Courier's Portal
• Coordinating packaging solutions to when interruptions have occurred
• Coordinating delivery of International Inbound shipments
• Verifying and coordinating replenishment of shipment's cold chain needs
• Recording agent fees and extra charges to apply when nec.
• Initiating traces with the airlines when shipments have not arrived
• Post-flighting all flights
• Running and Monitoring Missing Proof of Delivery Reports
• Pre-alerting airlines on intended shipments
• Booking shipments with the airlines
• Monitor and handle all after hours pending work for WC Gateway Offices
• Demonstrating professionalism on the phone and in the office.
• Assisting in the training of new employees.
• Working together as a team with all departments and offices
• Flexibility in work schedule - 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary
• Providing assistance to colleagues

What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Strong written and oral communication
• Proficiency in all World Courier Operating Systems - WorldStar, OpStar, Etc...

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong Geography skills
• Ability to Multitask
• Team player
• Professionalism
• Sense of Urgency
• Positive attitude

What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/amerisourcebergen
Schedule
Full time
Salary Range*
$41,600 - 59,400
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies:
Affiliated Companies: World Courier Inc
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned