Customer Service Representative

Seeking a highly motivated and experienced Customer service manager to lead our customer support team. The ideal candidate will be passionate about providing exceptional service, possess strong communication skills, and must be familiar with electronics.

First things first…

Are you ready to supercharge your career with a dynamic and innovative team? Heads Up Technologies is seeking a motivated and detail-oriented Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing exceptional service to our customer base.

Key Details:

• Work Location: Monday to Friday, 8:00 AM to 5:00 PM.
• Location: This is a full-time onsite position located in Addison, TX.
• Compensation: $50k-70k based on experience and comprehensive benefits package.

What we do

At Heads Up Technologies, it has been our privilege to work with some of the most respected names in the aerospace, aviation, and entertainment industries. While our customers vary widely in size, market, and geographic location, they all come to Heads Up for the same reason: Heads Up’s commitment to delivering highly innovative solutions that enhance their end user’s experience.

The company is well-positioned for continued growth and expansion and has partnered with a proven private equity firm to enable their growth goals.

What you’ll do

• Provide prompt assistance and support to customers via various channels of communication (phone, email, chat, etc.)
• Resolve customer issues utilizing problem-solving skills and technical knowledge. Escalate to the appropriate department or manager when necessary.
• Interact with customers professionally and empathetically, ensuring clear and concise communication.
• Stay updated on products and services to provide the best possible support.
• Communicate issues with deliveries to customers and participate in weekly customer calls/meetings to ensure customers are up to date.
• Collaborate with other departments, such as sales, marketing, operations, and engineering to relay customer feedback to drive improvements.
• Maintain documentation related to Customer Service policies and procedures.
• Participate in operations meetings for awareness of issues and to relay customer requests to the operations team.
• Interact with customer portals as required.
• Sales order entry into ERP system.
• Assist in maintaining and monitoring customer scorecards for OTD and quality.
• Provide after-hours support as required on special occasions.

What will make you successful in this role (skills)

• Minimum of 5 years experience in customer support.
• Strong communication skills through phone, email, and meetings.
• Strong working knowledge of Microsoft Office.
• Strong attention to detail.
• Ability to read and understand the English Language.
• Experience in aviation is a plus.
• Experience in engineering or technical role in electronics with an associate degree.

Perks and Benefits

• A competitive compensation package, including medical, dental, and vision coverage.
• Opportunities to plan for the future with our 401(k) program.
• Paid Time Off - Take the well-deserved time off you need.
• Life Insurance - Enjoy the peace of mind that comes with life insurance coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Health and wellness benefits.
• Opportunities for professional growth and development within the company.
• Positive and inclusive work culture.

Why Us?

At Heads Up Technologies, you have the opportunity and support to reach for the sky collaborating internally and with partners to deliver artistry in engineering.

Every position in our company has its unique responsibilities, but they all require the same traits: motivated, self-starter, creative, enthusiastic and dependable. A team player that has respect for the opinions and input of others. Performance- and process-driven. Someone who gives 110% at work, but still seeks balance by making time with family and hobbies a priority.

Did this post spark something in you? If so, we’re looking forward to reviewing your resume.