Company

Sedam TireSee more

addressAddressPerry, NY
type Form of workFull-time
salary Salary$16.50 - $22.50 an hour
CategoryEducation/Training

Job description

Position Title: Customer Service Representative

Location: Perry, NY Facility

Reports to: Operations Manager

Department: Retail

Terms: Full-Time; Some overtime may be required

Classification: Hourly; Non-Exempt

Position Summary: The Customer Service Representative will provide excellent Customer Service and support to our customers.

Essential Job Functions:

  • Opens and manages Retail & Farm Store which includes answering phone, scheduling appointments, processing payments or returns.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Addressing customers’ questions about products and services.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Maintains the cleanliness of the showroom.
  • Provides project support to President and Operations Manager as requested.
  • Additional job-related duties as assigned.

Skills & Abilities:

  • Answer telephones efficiently and professionally to schedule appointments and answer customer inquiries.
  • Excellent Customer Service skills.
  • Able to work in a very fast-paced and ever-changing environment.
  • Self-started who requires little direction.
  • Able to work independently and as part of a team.
  • Excellent communication skills both verbal and written.

Education & Experience:

  • Minimum 1-2 years’ experience in a Customer Service position required.
  • Strong phone contact handling skills and active listening.
  • Experience working in a service industry environment preferred.
  • High School Diploma.


Physical Requirements:

  • Regularly required to stand, walk, and sit for extended periods during the day.
  • Regularly use hands to reach; ability to stoop, kneel, crouch, or crawl; and talk or hear.
  • Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.
Refer code: 8323691. Sedam Tire - The previous day - 2024-02-23 21:27

Sedam Tire

Perry, NY
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