Customer Service Representative

Position Description

Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class Customer Service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customer’s expectations.

Role details:

• Operations Hours: Monday - Friday 9 am - 7 pm CST
• 100% in-office | NOT A REMOTE OPPORTUNITY
• Training: 4 weeks
• Start date: February 26th, 2024

Responsibilities

• Maintain Tesla’s high standards for integrity, Customer Service and professionalism in all interactions and communications
• Act as a subject matter expertise and cultivate trust with the customer as their singular point of contact
• Increase levels of customer satisfaction by providing feedback for improvement to peers and management
• Partner with various Tesla departments to resolve customer concerns
• Stay up to date on the most current information and tools
• Adapt, remain flexible, and execute on feedback provided

Requirements

• 1 year of technical call center experience with a proven record of excellent Customer Service
• Strong active-listening and verbal-communication skills, with an ability to empathize with the customer
• Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms
• Ability to work independently, and be both creative and resourceful when presented with challenging situations

Job Type: Full-time

Pay: $19.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Austin, TX 78725: Relocate before starting work (Required)

Work Location: In person