Customer Service Representative

Plasidyne Eng. & Mfg. is a growing Long Beach Plastics Machine Shop currently seeking an Account Manager / Customer Service Representative to join our team!

With responsibilities for the day to day operations, the individual to fill this position must be highly organized, smart, professional, proactive, be a team player and work well under pressure. They must also be an excellent multi-tasker, detail-oriented and computer savvy. Must be comfortable working and speaking with customers. This individual will have exposure to a wide range of tasks and support functions and enjoy working in an open and lively office environment.

Basic Function

Interacts with customers to provide information in response to inquiries about products and services also to handle and resolve complaints.

Responsibilities

• Process orders, prepare correspondence, and fulfill customers’ needs to ensure customer satisfaction.
• Enter customer's Purchase Orders, ensuring accuracy of Customer Name, Purchase Order #, Part Number, Revision, Quantity, Shipping Address and Delivery Date.
• Receive customer's requests by telephone or by e-mail, provide information requested, such as status updates, expedites or additional order information.
• Resolves customer's questions related to orders, or delivery issues.
• Maintain liaison with other departments for order completion.
• Contact customers to ascertain data omitted on orders.
• Has knowledge of product line, prices, delivery time, various and similar data as required.
• Deals directly with customers to ensure prompt and accurate delivery of parts to appropriate locations.
• Handles any delivery inconsistencies or delays.
• Perform other related duties as assigned.
• Proficient in Word and Excel and Outlook.

Skills

• Oral Communication Skills
• Professionalism
• Written Communication Skills
• Interpersonal Skills
• Reading Skills
• Customer Relations
• Organization
• Computer Literacy

Experience

1-2 years experience in Customer Service in an office setting.

Education/Training

Degree: High School Diploma or Equivalent; and a minimum of one-two years related experience and/or training: or equivalent combination of education and experience.

Language Ability

Ability to read English proficiently and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to outdoor weather conditions; risks of electrical shock and vibration.

The noise level in the work environment is moderate.

Physical Demands

The physical demands described here are he representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move more than 50 pounds. While performing the duties of this job, the employee regularly required to stand; walk; use hand; each with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to stand, but the majority time of his/her day will be sitting.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to Relocate:

• Long Beach, CA 90805: Relocate before starting work (Required)

Work Location: In person