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Form of workJob Description
Customer Service Representative Wanted! Join Us!
Please note, this is an in-person position at our wonderful office located in Gray, Maine.
Office hours are M-F 8a-4:30pm.
Position starts at $20.00/hour BUT will go up based on experience and skill.
POSITION SUMMARY: The Customer Service Representative plays a pivotal role in ensuring exceptional customer satisfaction. By effectively communicating with clients & coordinating with internal teams, the representative contributes to the smooth operation of our services.
ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)
- Confirm & update customer contact information during every interaction.
- Thoroughly review customer comments relevant to each call to provide proper assistance.
- Assess account status & adhere to escalation protocols when necessary.
- Facilitate purchase order or credit card processing as required.
- Coordinate service call scheduling based on geographical locations and inform the Branch Manager.
- Monitor receivables closely & proactively notify customers of any outstanding balances.
- Work accounts receivables for payment with Branch Manager direction
Minimum Qualifications:
- Excellent communication skills, both verbal & written.
- Strong attention to detail & ability to multitask effectively.
- Completion of a satisfactory background check & drug screen is required.
- Must be at least 18 years of age
Full-time Benefits Include:
- Competitive salary
- 401K
- Medical Insurance Plans
- All necessary tools to complete job assignments
- PTO including vacation time
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pine Tree Food Equipment Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pine Tree Food Equipment is a division of Unlimited Service Group “All Unique All United.”
