Customer Service Representative

Sukhi’s Gourmet Indian Foods

Job Description

Job Title: Customer Service Representative

Department: Customer Service

Reports To: Director of Customer Service

FLSA Status: Non-Exempt

Position Summary:

The Customer Service Representative (CSR) is the primary point of contact for our customers and consumers. The CSR’s assist our customers while providing a positive experience. This requires identifying and providing proactive and immediate solutions for our customers when needed. The CSR is also responsible for managing a set of accounts and processing orders through SAP. The CSR develops and builds relationships with accounts. The CSR will also provide administrative support as needed.

Essential Functions

Customer Communication

• Respond and follow up on inquiries verbal/written with customers, vendors and consumers
• Includes internal and external customers
• Utilizes Zendesk to address comments, questions and complaints
• Follows up and follows through on all customer comments, questions and complaints

Account Management

• Processes EDI, email, fax and phone orders
• Coordinates transportation
• Follows orders through to delivery

Administrative Support

• Prepares reports for shipping/receiving, sales, production, inventory, or as requested.
• Provide administrative support for management and team as needed
• Document scanning
• Good, clear written correspondence
• Coordinates and assists with events and activities as requested
• General assistance with office tasks

Additional Responsibilities:

Aside from the specific areas identified herein, performs practical hands on work and other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School degree/GED and 3 to 5 year’s professional Customer Service experience
• Combination higher education and experience a plus
• 3 to 5 year’s Customer Service experience in a fast paced, multi-tasking environment
• Experience working within a production and/or sales environment a plus

Knowledge and Skills

• Exceptional interpersonal skills: positive, respectful and customer focused
• Excellent verbal and written communication skills
• Ability to comprehend, capture and interpret basic customer information
• Ability to work independently with minimal supervision
• Professional attitude, enthusiastic and reliable
• Results/deadline oriented with effective follow through
• Skilled with Microsoft Office Suite
• Experience with SAP and/or EDI a plus
• Strong administrative skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, stoop or crouch. The employee may occasionally be required to lift up to 20-40 lbs.

Sukhi's Gourmet Indian Foods provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Account management: 3 years (Required)
• ORDER ENTRY: 3 years (Required)
• INVENTORY CONTROL: 3 years (Required)
• Microsoft Office: 5 years (Required)
• Customer service: 5 years (Required)

Work Location: In person