Customer Service Representative

Customer Service Representative: The Customer Service Representative is responsible for performing a variety of duties related to Customer Service and customer satisfaction.

Overview

A Customer Service representative works with multiple aspects of the ordering and follow through with multiple POS systems for customer orders. This involves entering tracking information, corresponding with customers, vendors and other employees. This position also ensures that all orders are complete, accurate and orders have been reviewed for discrepancies. This position requires strong phone and communication skills.

Reports to

Customer Service Manager

Ability to align with these values

• Growth - Always expect more out of yourself today than yesterday.

• Perseverance - Stay in the fight and never give up.

• Drive - Never complain about your circumstances. Insatiably look for the opportunities to win.

• Excellence - Nothing is worth doing if it’s not with excellence.

Responsibilities

• Enter tracking information for customers orders in web-based platforms

• Track and enter order information into web-based platforms

• Communicate with sales representatives and manufacturer’s daily regarding products availability and function

• Communicate with customers regarding tracking, returns and order changes

• Resolve customer issues/inquiries received via email, phone or website chat

• Perform other Customer Service related tasks as assigned

Requirements

• High school diploma or equivalent
• 1-3 years experience in Customer Service ( Strongly Preferred)
• Phone experience (Strongly Preferred)
• Excellent verbal and written communication, organizational skills and ability to multi-task
• Strong interpersonal and teamwork abilities

• Positive and enthusiastic attitude who is energized by providing customers with an excellent customer experience

• Comfortable handling a high workload

• Self-motivated with ability to organize, analyze and prioritize workload effectively and efficiently, under minimal supervision

• Strong computer skills including Microsoft Office applications (i.e. Word, Excel, etc.), Google applications (Gmail, Sheets, Docs.)

• Experience with Quickbooks preferred

Benefits

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Job Type: Full-time

Salary: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote