Customer Service Representative

Quantum Fuel Systems is a rapidly growing eCommerce company selling on our website (highflowfuel.com), Amazon, Walmart, and eBay seeing year-over-year growth. We pride ourselves in our strong, upbeat work culture and dynamic startup feel. We are looking for new team members that are enthusiastic and willing to learn and grow with the company.

Our website is www.highflowfuel.com. Check us out on LinkedIn:

Quantum Fuel Systems is headquartered at 4476 Dupont Ct., Ventura, CA. We are in the office.

Fantastic employee benefits:

• Blue Shield PPO health insurance (up to 80% employer contribution) after 60 days of employment
• 401K with up to 6% matching (eligible after 6 months employment & 1,000 hours worked)
• Your first year: 20 hours vacation available at 6 months employment, 40 hours vacation available after your first calendar year of employment, and increases based on tenure
• 40 hours sick pay after 90 days of employment
• 8 paid holidays after 90 days of employment

We are looking for a highly driven and motivated self-starter to join our company within our Customer Service/Sales department. Bonus points if you are an automotive and off-road enthusiast! This position is highly dynamic and requires excellent organizational skills, the ability to drive sales, provide excellent Customer Service, and troubleshoot issues in a timely manner.

Responsibilities

• Respond to customer inquiries in a timely manner via phone calls, email and support tickets
• Troubleshoot and solve technical problems, approve warranty replacements, and process refunds
• Capture sales and input them into the system
• Create new wholesale accounts and manage interactions with repeat buyers
• Maintain a timely and appropriate response to customer calls or emails
• Work cross-departmentally to ensure Customer Service, sales, and technical support goals are met
• Reports directly to Customer Service Manager
• Facilitate and answer emails from Wholesale customers, and the main email address for the company
• Creating and sending invoices for larger PO accounts
• Filing lost package claims with shipping carriers (Domestic & International)

Skills Required

• 3+ years of Customer Service experience
• Intermediate knowledge of Microsoft Word and Excel
• Knowledge of professional email etiquette
• Excellent verbal and written communication
• Ability to navigate and work through multiple apps the company uses

Job Type: Full-time

Hourly: $18-20

Schedule:

• Monday to Friday

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person