Customer Service Representative

Customer Service Representative

We are looking for a bi-lingual (English, Spanish) full-time Customer Service Representative (CSR)

Job Summary:

Customer Service Representative (CSR) will provide product / service information, answer questions, and resolve emerging problems that our customer might face with accuracy and efficiency.

Duties/Responsibilities:

• Manage incoming phone calls from customers
• Provide support and information on windshield repair/replacement services.
• Assist Insurance Companies and their customers with filing glass claims.
• Providing cash quotes for windshield repairs/replacements.
• Enter information accurately into the customer relationship management system used by the business.
• Dispatch and route for scheduled installation appointments.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Excellent attention to detail.
• Basic math skills.
• Strong computer skills.
• Be respectful with co-workers and customers.
• Comply with company policies and procedures.

Job Type: Full-time

Salary: $16.00 - $18.00 per hour (varies)

Weekly day range:

• Monday to Friday (MST. 8am-5pm)
• Weekends as needed

Work setting:

• On site training (varies on experience), then converts to a fully remote position after training has been completed.
• Mesa, AZ 85207: Reliably commute during training period.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Work from home

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Remote

Education:

• Associate (Required)

Work Location: Remote