Customer Service Representative

POSITION SUMMARY

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

ABOUT DA VINCI MEDICAL

We are Da Vinci Medical, we provide advanced healing technologies and represent industry-leading products and we are growing by the day. Our mission is to empower superhuman health through information & technology restoring humanity’s right to a longer life. We are Disciplined and Results-Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are Committed, Team Orientated, and have Integrity.

PERFORMANCE OBJECTIVES

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

KEY COMPETENCIES

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Customer service experience required.

PHYSICAL REQUIREMENTS (EDIT)

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, DaVinci Medical recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers @davincimedicalusa.com. Already a DaVinci Medical candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Type: Full-time

Pay: $20.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: Remote