Address
Form of work
Salary-Job Overview:
Our Client Services Representatives act as liaisons between the patient and doctor’s office to answer questions and resolve issues related to customer billing. Must be able to read an EOB, work in a patient account to track billing and ensure that the notification process was followed. This position requires an individual with experience in patient billing, excellent Customer Service skills, attention-to-detail and the ability to multi-task while maintaining a professional demeanor
-Responsibilities:
- Experience reading EOB’s
- Answer patient calls in a courteous, professional manner at all times
- Make notes in patient accounts as to action taken to resolve problems and respond to inquiries.
- Handle resolution of secondary claims
- Help with collections and refunds
- Disperse refunds monthly.
- Compare patient collection balance reports against aging claim reports
- Report to supervisor recurrent problems with clients
- Adhere to all HIPAA guidelines and regulations
-Competencies:
- Able to act independently in productivity-based environment
- Strong interpersonal and communications skills to work successfully in a team-oriented environment.
- Give focused attention to detail
- Able to prioritize workload and move readily from task to task.
-Experience:
-Medical Billing and phone experience: 1 year
- Excellent phone etiquette and strong communication skills
- Previous experience in Customer Service or a related field is preferred
- Ability to handle high call volumes and work in a fast-paced environment
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Flexible schedule
Experience level:
- 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
