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Form of workJob Description
Job Description:
We are seeking a highly motivated and reliable individual to join our team as an Independent Contractor Customer Service Representative. As a representative, you will be responsible for delivering exceptional Customer Service to our clients through various channels including phone, email, and live chat.
Pay Rate: $12-18 an hour
Below is a list of states we are currently sourcing in for this position:
Alabama
Alaska
Arizona
Arkansas
Delaware
Florida
Georgia
Hawaii
Idaho
Indiana
lowa
Kansas
Kentucky
Louisiana
Maine
Michigan
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Rhode Island
South Carolina
South Dakota
Tennessee
Texas&
Utah
Virginia
West Virginia
Wyoming&
Responsibilities:
- Handle incoming customer inquiries and provide accurate, timely, and professional responses.
- Assist customers with product inquiries, order status updates, billing inquiries, and technical support.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Utilize CRM software to manage customer interactions, update customer records, and track service inquiries.
- Maintain a positive and empathetic attitude towards customers at all times.
- Collaborate with other team members to ensure seamless customer experiences.
- Follow company policies and procedures to ensure consistency in service delivery.
- Meet or exceed performance targets such as response times, customer satisfaction scores, and quality metrics.
- Continuously seek opportunities to improve processes and enhance the customer experience.
- Adhere to a flexible schedule to accommodate peak hours, evenings, weekends, and holidays as needed.
Requirements:
- Proven experience in Customer Service or a related field.
- Excellent communication skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Proficiency in using computers and navigating multiple software applications.
- Self-motivated with a strong work ethic and the ability to work independently.
- Reliable high-speed internet connection and a personal laptop/desktop computer.
- Availability to work flexible hours including evenings, weekends, and holidays.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Prior experience working remotely or as an independent contractor is preferred but not required.
This is a remote, independent contractor (1099) position. Candidates must provide their own laptop/desktop computer and maintain a reliable internet connection. If you are passionate about providing exceptional Customer Service and thrive in a remote work environment, we encourage you to apply!
