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Form of work
SalaryAbout Us
- We are an on-site Patient Contact Center environment.
- Individual performance measurement while working within a team atmosphere
- Comprehensive 3-week training program
- Variable incentive bonus and recognition programs
- Opportunities for career growth
Position Overview
This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent Customer Service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.
Responsibilities:
- Communicate with patients via inbound and outbound phone calls
- Provide knowledgeable answers to questions regarding medical bills and accounts
- Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
- Provides excellent Customer Service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
- Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
- Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
Qualifications
Required:
- Excellent organization, Customer Service and communication skills
- Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
- Problem solving skills, good judgment, attention to detail, and follow-through are a must
- Ability to multi-task and work within multiple systems at the same time.
- Able to work with little or no supervision
Preferred:
- Experience in Customer Service (1 year)
- Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
- On-site patient contact center (call center) experience (1 year)
Job Type: Full-time, On-site
Job Pay: $16.50.Hour
Supplemental Pay types:
- Retention bonus
- Variable incentive program
IKS Health offers a comprehensive benefits package including medical, dental, vision, life insurance, long term and short-term disability, AD&D, etc. For additional information, please reach out at ushiring@ikshealth.com.
Job Type: Full-time
Pay: $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Experience:
- Medical billing: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Call Center: 1 year (Preferred)
Work Location: In person
