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SalaryAt Nikki Kaur Insurance Agency, Inc., we take pride in our commitment to excellence, and as an integral part of our team, insurance Service Representatives play a pivotal role. We seek driven individuals who thrive in a dynamic, competitive environment.
As a representative, you will embody the essence of our organization, serving as the primary point of contact for our valued clients. With a focus on attentive Customer Service, you'll handle inbound and outbound calls with confidence, offering comprehensive insurance solutions tailored to each client's evolving needs.
Upholding the highest ethical standards and compliance regulations is paramount in our industry, and as a representative, your interpersonal and communication skills will be key in building lasting client relationships and showcasing why our partners trust us to secure their future growth.
What we offer:
- In-Person/Hybrid/Remote Positions
- Highly competitive base salary
- 40 Hours of PTO accrued after 1 year with the agency
- 40 hours of sick time accrued at the beginning of employment
- On the job training
- Opportunities for growth within the organization
- Diverse, casual atmosphere
- Unlimited earning potential
Responsibilities and Objectives:
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Advise clients regarding carrier insurance products and state insurance guidelines
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Provide feedback and ideas on how to better internal processes to meet customer needs more effectively
- Handle and resolve customer needs/complaints, determine cause of problem, expedite correction and follow up to ensure resolution
- Focus on 100% dedication to taking care of customers from beginning to end, going the extra mile to ensure customer satisfaction
- Increase customer utilized products by providing policy gaps and/or missing lines of business (cross selling and up-selling)
- Show a dedication to handling cancellation requests with a focus on retaining business
- Meticulously maintain a customer database
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurturing lasting relationships
Qualifications:
- 1+ Years of Personal Lines Insurance Experience
- Resident Personal Lines Insurance License a must
- Bilingual a strongly preferred
- Highschool diploma or GED equivalent
- Applicants may be subject to background check
- Strong Work Ethic
- Strong Internal Communication skills
- Ability to handle high volume calls while maintaining professional outlook
- Desire to grow one’s individual service skillset
- Propensity to work with others and come up with new ideas
- Ability to communicate effectively and efficiently via text, email, and voice
Preferred Qualification:
- Prior remote experience preferred
- Active L&H License not required but a bonus
- Industry designations such as: CIC, CISR
- Experience using VOIP dialers, CRM, and agency management tools
- Experience with Auto and Home Insurance Sales
- Proven track record of sales growth
- Strong Personal Insurance circle of influence (large network of financial industries such as: real estate, lenders, banking etc.)
- Experience with Microsoft Office
