Customer Service Representative-

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely and professional manner. This is a full-time position based in Spring Hill, Florida.

Responsibilities:

- Communicate with customers via phone, email, and chat to address their inquiries, concerns, and requests

- Provide accurate and detailed information about our products and services

- Assist customers with order placement, tracking, and returns

- Perform data entry tasks to update customer records and maintain accurate documentation

- Utilize phone etiquette to ensure positive customer interactions

- Identify opportunities for upselling or cross-selling our products

- Analyze customer feedback and provide suggestions for process improvements

Qualifications:

- Strong verbal and written communication skills

- Excellent phone etiquette and active listening skills

- Ability to analyze customer needs and provide appropriate solutions

- Prior experience in Customer Service or sales is essential

- Proficient in data entry and computer skills

- Ability to multitask and prioritize tasks effectively is a must

We offer competitive compensation and benefits package, including access to health insurance, disability insurance, matching 401K, paid time off, and opportunities for career growth. If you are capable of delivering excellent Customer Service and thrive in a fast-paced environment, we would love to hear from you.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person