Address
Form of workJob Description
Songmics/Ameziel inc. is a fast-growing company dedicated to designing: housewares, furniture, pet supplies, and outdoor & sports equipment to be manufactured. Since 2012, Songmics’ products have been sold internationally by online retailers and have become one of the largest sellers on Amazon.
Our growing retail business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to Customer Service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s Customer Service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Customer Service Responsibilities:
- Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the Customer Service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
Customer Service Representative Skills:
- Must be 18 years of age or older
- Bilingual English and Spanish is required
- High school diploma/GED required (Associate degree in a business-related field preferred)
- Ability to remain professional and courteous with customers at all times
- Excellent verbal and written communication skills
What We offer
● Competitive salary
● Health insurance
● Annual bonus program
● Paid time off & work from home flexibility
● Employee discount
● 401k Retirement plan
Job Type: Part-Time (Possibility Full-Time)
Job Location: Rancho Cucamonga CA 91730
Job Type: Full-time
Salary: $17.00 - $19.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: In person
