Customer Service Representative

The Role and the Company 
Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes way beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America, previously known as Lehigh Hanson, operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.
  
The Customer Service Representative role is based in Nedrow, NY and reports directly to the Dispatch Manager.

What you'll get to do 

• Receive product orders and communicate with dispatchers to properly service your market area  

• Review orders for proper mix design, travel times, and correct job start times, and job or customer specific needs 

• Collaborate with plant and operations personnel to ensure that the assigned shipping area has the proper resources, personnel, and trucks available to provide superior Customer Service 

• Communicate effectively with customers to provide up to date information in regard to the company's ability to meet expected delivery times and service 

• Data entry of customer and job information, and run reports 

• Represent the company as the liaison between customers and operations personnel  

Essential Experience and Skills 

• Strong computer skills 

• Proven ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry in the work setting 

• Motivation and ability to work fluctuating hours and days in accordance with customer needs  

• Excellent communication skills and the proven ability to handle external and internal customers with tact and professionalism  

Preferred Experience and Skills 

• Education, trainings, or certifications beyond high school  

• Inside Sales, or sales experience 

• Product knowledge in concrete or construction materials 

• Bilingual 

Work Environment 

• Role operates primarily a professional office environment, but requires conducting business at manufacturing locations and job sites where the conditions include moving mechanical equipment, inclement weather, heat, humidity, and elevated noise levels 

What we have to offer 

• Competitive base salary

• Highly competitive benefits programs 

• 401k retirement savings plan with an automatic company contribution as well as matching contributions 
  Heidelberg materials is a drug free workplace.
  External candidates must be able to work in the USA without sponsorship.