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Job Description
IMPORTANT NOTE:
THIS IS A PROVISIONAL POSITION AND THE SELECTED CANDIDATE IS REQUIRED TO PROVIDE PROOF OF FILING FOR THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM 3971.
The Customer Operations Division has oversight of the Department of Finance business centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
DOF's business centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional Customer Service to individuals seeking information on making payments. The business centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.
Business Center Operations is seeking a dedicated, detail-oriented Customer Service professional to join the Queens Business Center team. The CSR will assist customers at all Finance Business Center service points, including Cashiering, Customer Service, and the Information desk.
The selected candidate's responsibilities will include, but are not limited to, the following:
- Greet customers, answer inquiries, and ask questions to determine the purpose of the customer's visit.
- Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.
- Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
- Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services.
- Enroll eligible customers into various Payment Agreements.
- Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.
- Provide Customer Service assistance in all Finance Borough Offices, work overtime as necessary.
- Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job Description
IMPORTANT NOTE:
THIS IS A PROVISIONAL POSITION AND THE SELECTED CANDIDATE IS REQUIRED TO PROVIDE PROOF OF FILING FOR THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM 3971.
The Customer Operations Division has oversight of the Department of Finance business centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
DOF's business centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional Customer Service to individuals seeking information on making payments. The business centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.
Business Center Operations is seeking a dedicated, detail-oriented Customer Service professional to join the Queens Business Center team. The CSR will assist customers at all Finance Business Center service points, including Cashiering, Customer Service, and the Information desk.
The selected candidate's responsibilities will include, but are not limited to, the following:
- Greet customers, answer inquiries, and ask questions to determine the purpose of the customer's visit.
- Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.
- Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
- Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services.
- Enroll eligible customers into various Payment Agreements.
- Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.
- Provide Customer Service assistance in all Finance Borough Offices, work overtime as necessary.
- Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
