Customer Service Representative

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.   If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities:

• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Monitors lobby for soiling or clutter and arranges clean up as needed
• Answers telephones using proper etiquette and tone as determined by established standards
• Prepares medical records one day prior to appointments
• Attaches loose forms to medical records and files promptly
• Purges old medical records according to policies
• Delivers and sends faxes, email and other correspondence promptly to the correct individual
• Files records and paperwork accurately according to defined numerical or alphabetical systems
• Financial Transaction Processing
• Listen empathetically
• Assess each client’s rare need, the pet’s general condition

​Qualifications:

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Daily cleaning tasks, cleaning the reception/waiting area
• Answering calls
• Registering clients
• Deal with difficult and distressing situations in an emergency
• Handles all payment types (cash, checks, credit cards, debit card)
• Previous experience in Customer Service, sales, or other related fields 
• Experience with entry and retrieval of data from computerized databases
• Experience organizing and prioritizing work effectively to achieve timely progress on multiple simultaneous projects, distribute effort appropriate among the projects, meet deadlines, and maintain a high level of productivity