We are seeking a highly motivated and organized individual to join our team as a Customer Service and Sales Support Associate. This position will serve as the right hand to our Customer Service Manager, assisting in meeting customer needs and supporting our sales team. The ideal candidate will possess excellent communication skills, strong attention to detail, and a customer-centric mindset. This is a critical role in ensuring customer satisfaction and maintaining smooth operations within our organization.
Essential Functions:
Process Bill of Lading (BOLs) and Proof of Delivery (PODs) for billing purposes
- Accurate data entry of pricing information
- Receiving and responding to customer requests promptly and efficiently
- Maintaining clean and organized records
- Generating detailed reports as requested by clients and sales personnel
Sales Support:
- Assisting with work order entry for house accounts and miscellaneous requests from the sales team
- Handling Return Merchandise Authorizations (RMAs) and Credit Memos
Other Duties:
Inventory Function:
- Conducting inventory counts as needed to ensure accurate stock levels
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Work Location: In person