Customer Service Representative

Mallory Safety & Supply is looking to hire a dynamic Customer Service Representative in Brawley, California!

Do you have retail sales experience but are looking for somewhere to grow those skills? We are looking for someone who wants to build on current skills and thrive in a long-term career here at Mallory. Mallory Safety & Supply is the largest independently held safety distribution company in the Western United States with 30 locations, and just over 600 employees. Here at Mallory, we get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth – we have quadrupled in size over the last 20 years!

What does this mean for you?We can provide growth both upwards and laterally in other departments! You will never run out of things to learn or ways to develop your skills. This role could easily develop into an office sales position in the future!

Customer Representative Position Overview:

The Customer Representative is essential to the success of Mallory Safety and Supply, as external and internal Customer Service are our number one priority. The Store Customer Representative role is based in our corporate office in Seattle but will be primarily assisting walk-in business-based customers who are loyal to the brand, in our adjacent retail store. In addition, you will be supporting of our other Customer Service team members. We thrive in our teams by focusing on cross- training and you will act as a backup for additional roles when needed!

Customer Service Representative Job Duties:

• Answer incoming calls from customers and other parties
• Take orders and enter them into Prophet21
• Answer questions and suggest product for customers
• Fix invoicing and pick ticket problems
• Providing front counter coverage when needed
• Assisting with vending accounts
• May help with some sourcing of product
• Pick, pull, and stage orders in the warehouse occasionally
• Assist with miscellaneous projects as needed

Mallory Safety and Supply Benefits:

• Medical, Dental, and Vision Insurance
• 410(k) with employer match program
• Employee Assistance Program
• 3 weeks of PTO
• 7 paid holidays
• Positive company culture – check out our website for more information on The Mallory Way!

Customer Service Representative Minimum Qualifications:

• 2-5 years of experience in Customer Service
• Industry knowledge of safety and industrial distribution highly preferred!
• Excellent oral and written communication skills
• Strong time and project management skills with the ability to multitask
• Strong computer and data entry skills highly desired, including Microsoft Office
• Candidates with Prophet 21 experience are encouraged to apply
• High School Diploma or GED required

Hiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine!

To learn more about Mallory, and our products - please visit www.mallory.com.

Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.