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Form of work
SalaryCOME BE A PART OF OUR EXCELLENT TEAM!
- On-The-Job Training
- Medical, Dental, Vision Insurance
- 100% Company Paid Employee Life Insurance
- 14paid Company Holidays
- 80 Hours of Vacation
- 48Hours of Sick
- 401K w/ GENEROUS Match
- Eligible Tuition Reimbursement
- Eligible for Auto Allowance of $125 per Month
- Eligible for Wellness Reimbursement of up to $50.00 Per Month
- Eligible to Receive Referral Bonuses
- Eligible for Discretionary Bonus Annually
- Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!
About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Customer Service Representative is responsible for providing answers to various customer inquiries and interacting with customers to provide information in response to questions, concerns and complaints by phone and/or via email communication.
Responsibilities
- Interact with customers to answer questions and provide assistance in the completion of daily operational tasks.
Resolve iVeles/system issues with Rail and VPC
Prepare pull lists on demand based on production and/or customer needs
Reconcile truck shipments and/or vehicle inventory
Input, update, and/or retrieve information from various operating systems.
Create user IDs and passwords for operating system.
Enter and reconcile warranty claims in Warranty Systems. - Design, develop, and distribute reports that drive key business decisions.
- Acquire data from primary or secondary data sources and maintain databases/data systems.
Work with management to prioritize business and information needs.
Develop cross group and cross functional reports covering client needs. - Other duties as assigned
Compensation: $51,243 - $54,980 based on individual compensation study
Skills
- Ability to work effectively in group/team settings.
- Ability to respond to Customer queries.
- Interpersonal and communication skills.
- Knowledge of MS Office applications to include Excel experience.
- Knowledge of Customer Service and support regulations and compliance standards.
- Excellent written and oral communication skills.
- Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.
Education & Experience
- High School Diploma/GED
- Knowledge of VELES system is a plus
- Valid Driver's License
Physical Requirements
- Ability to sit in front of a desk and/or in front of the computer for long periods
- Repetitive use of hand/grasping product, writing, and typing
- Lift up to 20 lbs.
- Carry up to 20 lbs.
- Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Typical office environment with low-level noise exposure.
- Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
