Customer Service Representative

The Customer Service Representative (CSR) will interact with customers via phone and email, answer questions and provide product information. The CSR will also assist in the identification of customer needs and will follow up with customers to ensure satisfaction.

Essential Functions:

• Interact with customers via phone and email
• Answer customer questions about products, pricing, returns, and other issues
• Provide product information including weight, price, features, and availability
• Handle customer complaints and provide solutions or alternatives
• Follow-up with customers to ensure satisfaction
• Generate sales by contacting interested customers and promoting products
• Develop relationships with existing and future customers
• Maintain a clean work environment

Skills:

• Professional demeanor and ability to communicate effectively with customers and colleagues.
• Ability to prioritize and multitask.
• Attention to detail.
• Ability to work in a fast-paced environment and learn quickly.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to problem solve.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.