Customer Service Representative

D’Addario & Company is the largest manufacturer and distributor of musical instrument accessories in the world. As a US based manufacturing company, we pride ourselves on high automation machinery and innovative technology, as well as our commitment to environmentally sustainable practices. Most importantly, we pride ourselves on our diverse team of individuals who commit to the embodiment of our core values of curiosity, passion, candor, family and responsibility and translate them into action every day.

We are currently looking for a Customer Service Representative to join our growing, progressive, and collaborative work environment. The Customer Service Representative (CSR) is responsible for maintaining the highest level of Customer Service expected from D’Addario & Company. They are the primary contact for all service-related communications, inquiries, and issues with Customers. The person holding this position will also provide support to their fellow CSR's as well as sales representatives regarding customer inquiries and orders. This position is hybrid and will require the candidate to work on-site in the Farmingdale, Long Island headquarters office 2 days per week.

Here at D’Addario, not only do we offer a competitive compensation package, but the opportunity to build a career with one of the most highly regarded organizations in the music industry. We are eager to connect with individuals with all types of diverse backgrounds, thinking and perspectives. If you are interested, please apply and tell us how you would add value to our team.

• Provide quick and efficient customer resolutions for various issues, including processing return authorizations and other general Customer Service tasks.
• Work closely with other facets of the business, such as Finance, Production, Product Management, QA, and Logistics
• Generate Teamwork Tickets and follow up on open concerns across multiple departments.
• Communicate directly with export customers via phone and email correspondence
• Create, edit, and maintain orders
• Schedule Orders according to available capacity and inventory
• Encourage customer adoption of our self service in house proprietary ordering system
• Remain committed to maintaining a continuous improvement environment
• Create Credit Memos and Invoices as required
• Assist Export Sales Team with creating new accounts
• Attend and participate in meetings and product trainings
• Generate reports for both customers and colleagues
• Maintain and Create SOPs for best Practices
• Cross Train with other team members to provide back up assistance
• Go the extra mile to provide industry leading service to all customers.
• Lead Projects within the Customer Service Department

• At least 3 years of Customer Service Experience required
• Associate degree in business or a related field preferred
• Customer focus and ability to interact directly with clients
• Previous experience with an AS400 system is a plus

• Knowledge of Teamwork, Formstack, and Microsoft Teams 
• Outstanding Grammatical, Problem Solving, and Organizational skills
• Excellent Attention to Detail
• Awareness of Billing Practices
• Ability to prioritize a workload and to work on multiple tasks simultaneously
• Ability to be successful working independently with minimal supervision and as part of a team.

The base pay for this role would be commensurate with experience: $24 to $30 per hour

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