Customer Service Representative

MedComp is hiring, come join our TEAM!

Customer Service Representative

Local Candidates ONLY - relocation is not an option.

Harleysville, PA

Education and/or Experience

• Minimum 2 years’ experience in a Customer Service role involving order entry, confirmation, and shipment in an office / manufacturing environment
• Experience with Powerlink/AS 400 or other ERP system for order entry a plus
• A high school diploma or equivalent
• Effective communication, listening, and phone skills are required to communicate with customers as well as with internal team members from various departments
• Ability to work well independently and as a member of a team is essential
• MS Office and Outlook experience required

Skills/Other Requirements

• Friendly positive attitude
• Strong organizational skills
• High level of attention to detail is a must
• The ability to prioritize and adapt to changing requirements as needed

Overview:

Medcomp®is an ISO 13485 certified premier developer, manufacturer and supporter of cutting-edge medical devices that meet and exceed the clinical demands of today's medical specialties, particularly in the fields of interventional medicine and dialysis.

In everything we do, from research and development to manufacture, packaging, delivery, and support, our first consideration is the patient. By continually improving on existing technology, Medcomp can provide a catheter to suit every medical requirement while also considering the patient's comfort. Patients, physicians, and nurses can rely on a Medcomp device to do its job.

To ensure Medcomp provides the highest quality service and support for our customers we are looking for a Customer Service Representative. This position will handle all customer order entry, confirmation, and release for shipment as well as all customer inquiries related to our products.

If you are looking for a position on a team that is making the difference every day this is the team!

How you’ll contribute:

• Receive customer calls/emails and verify product, pricing and availability information to the customer; enter orders into Powerlink/AS 400; and check status of orders.
• Provide order confirmations with close attention to accuracy and detail, including input of correct data in the Powerlink/AS400
• Release customer orders for shipment following all policies and procedures
• Determine if a call should be escalated, calls. Using in-depth SAP skills, accesses, processes & records information for managing complex transactions.
• Resolve customer complaints, conducting research to determine an appropriate solution.
• Follow up with customer on a timely basis to ensure effective resolution of any inquiry or customer complaint.
• Follow policies, procedures, and guidelines to drive Customer Satisfaction and to ensure compliance with company objectives.
• Issue order credits as needed.
• Ensure proper prioritization of orders, providing high priority service for problem solving and other urgent calls.
• Coordinate with Planning and Product Management Departments for resolution of out-of-stock items.
• Maintain customer/distributor account information, pricing, and UOM as required
• Assist customers with questions or concerns regarding their orders.
• Work closely with necessary sales representatives and other departments on issues and concerns regarding customer complaints or concerns
• Performs other duties as needed and assigned

Our offerings have our Team Members well-being in mind.

• Onsite work required initially
• Competitive compensation
• Health, Dental, Vision coverage
• FSA
• Life Insurance
• 401k
• Paid Holidays
• Generous PTO

What we live by:

VISION & MISSION STATEMENT

To be the leading solution provider for every customer we serve.

To drive sustainable growth of our business through the continued investment in our people, technology and quality while delivering world class products and services.

We offer meaningful rewarding work to our team members by providing a culture that is built on and supported by practicing our core values, and by providing our team members with the tools and resources they need to succeed.

Respect Integrity Commitment Passion Collaboration Safety

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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