Customer Service Representative

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.

Job Responsibilities include:

• work directly with medical professionals and physicians to facilitate patient care
• advocate for and work in lockstep with chronic patients
• work for an organization that rewards success and fosters a culture of promotion
• provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new Customer Service and sales personnel

Requirements:

• High school diploma or GED preferred
• Proven work experience required
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements
• Multitasking capabilities
• Computer and technological literacy
• Positive and professional personal image

Physical Demands:

• This employee must occasionally lift and/or move up to 25 pounds

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• MANDATORY QUESTION:

What is your target hourly compensation rate or target hourly compensation rate range?

• MANDATORY QUESTION:

Does the following scheduling info work for you?
-Schedule: Monday through Friday 8:30AM-5:00PM

Ability to Commute:

• Helena, MT 59602 (Required)

Work Location: In person