Customer Service Representative

LSI’s heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,400 people at 11 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange under the symbol LYTS. We manufacture commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions.

We are looking for a Customer Service Representative to support our team at our location in Burlington, North Carolina.

SUMMARY:

The Customer Service Representative provides the first point-of-contact support to our manufacturer’s representatives and customers. They are responsible for addressing a wide range of issues, questions, and requests in a timely, accurate and professional manner.

JOB DUTIES:

• Answer incoming calls and support customer sales through service, education and effective problem solving
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Assist in the order check in process, which consist of proper coding on account, and determining proper price level.
• Work with Account Managers and Inside Sales if issues need to be addressed.
• Assist Account Managers and Directors with incoming quote request and follow-ups.
• Understand and appropriately use the company pricing system and policies
• Develop and maintain professional relationships with manufacturer’s reps and external customers
• Quickly resolve issues and proactively resolve process issues that can contribute to customer dissatisfaction
• Manage daily workload to meet or exceed all turnaround-time goals
• Notify supervisor regarding quality issues or customer concerns

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Preferred 2-5 years of experience in Customer ServiceOR a Bachelor’s degree and 5 years general work experience
• Excellent Customer Service, listening, time management, organizational and proven follow-up skills
• Ability to prioritize and produce a high volume of work quickly, accurately and with a sense of urgency
• Strong time management skills with ability to multi-task in a fast-paced, high volume environment
• Computer literacy with MS Office applications including Word, Excel, and Outlook
• Professional/business maturity and solid work ethic
• Flexible team-player that takes initiative

WORKING CONDITIONS:

• General office environment, ability to sit for long periods of time in front of computer screen.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

EEOC:

LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.